Office Hours
Monday to Friday 9am-5pm
Saturday Closed
Sunday Closed
Bookings Policy
Bookings must be made through the office during Business Hours
For new clients, please make contact via our website Become A Client . We suggest New Clients book at least 3 months in advance so we can do the Meet and Greet followed by a trial before the start of the booking. It also gives us time to try and find another sStter or company if it doesn’t work out
Existing Clients can make bookings via Text, E-mail, Facebook Messenger or Instagram Message
The Office will not be responsible for issues relating to Bookings made without the Office’s knowledge
Cancellation Policy
1-3 Days Booking – 72 Hours Notice
4-10 Days Booking – 7 Days Notice
11+ Days Booking – 14 Days Notice
If notice is given in less than the stated time, there is a 40% cancellation fee of the whole booking. This will ONLY be waived under the following circumstances:
- Pet becomes ill
- Owner becomes ill
- Death of a loved one
- Exceptional weather
Last Minute Booking Policy
Services will only be booked during office hours: Monday to Friday 9am-5pm
We can NOT guarantee last minute availability
Same Day requests for any bookings incur a £20 charge
Sitting requests due to start in under 3 days’ time – £10 charge
Payment Policy
Payment must be paid electronically via Bank Transfer
1 to 3 night Bookings – payment is due on the last day of service. There will be an additional £2 charge for each day that payment has not been received
4-10 night Bookings – 30% payment due before service begins, 70% payment due on the last day of service. There will be an additional £2 charge for each day that payment has not been received
11+ night Bookings – 50% payment due before service begins, 50% payment due on the last day of service. There will be an additional £5 charge for each day that payment has not been received
Key Policy
Keys must be signed over to the Sitter and Office by both You and the Sitter on the Key Slip for the duration of the booking
After the booking, keys must be returned and signed over to You on the key slip by both You and the Sitter.
Sitters will not lend your key to anyone unless they have also signed the Key Slip
Safe Access Policy
Access to the Property must be safely accessible for the Sitter. If access is unsafe in anyway, the job will not be undertaken and we may require payment for all or part of the job
Unsecured Pets Policy
We will not accept jobs where the pet/s is/are not securely enclosed within the property, ie. fully enclosed garden, as the risk of escape is too great
Confidentiality Policy
Details of the Pet/s address will be kept confidential, as will the Date/s that the property is unoccupied. We will post pictures of your pet/s on Social Media on a daily basis, unless specifically requested by You not to do so
Weather Policy
In extreme weather, we will endeavour to move service times accordingly to keep the pet/s safe ( ie we may arrive/leave earlier or later than planned)
We will always inform you of our intention to change the service time as soon as possible